How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is WatchLOI?
How do I use WatchLOI?
Is there a WatchLOI app that I need to download?
What is MY WATCHLOI?
What countries can I stream WatchLOI in?
See all 8 articles
How do I access my subscription / game?
Forgotten your password?
What can I buy?
How much does WatchLOI cost?
I live on the Island of Ireland - can I watch the games whilst on holidays abroad?
See all 6 articles
Which events will be streamed?
What live content do I get to watch?
Why is there no listing for a game I want to watch?
What countries are games available in?
Which games are available on WatchLOI on The Island of Ireland (Northern Ireland and The Republic of Ireland)
Tips & Common Problems
Do I have to watch live or can I watch later?
How many times can I watch a game? How long do I have to watch it?
Can I download a game?
I am struggling to scrub back and forth
Can I have more than one computer/device logged in to WatchLOI at one time?
See all 13 articles
What Mac computers are supported?
What are the Minimum Mac Requirements?
What iOS (Apple) Mobile Devices are supported?
What Android devices are supported by WatchLOI?
Video will not play on an Android device
Video will not play on an Android (4.1 or earlier) device
Using 3G/4G to access content on WatchLOI
Does the WatchLOI stream work on GPRS, 3G, 4G, LTE and other mobile networks?
Watching on the Island of Ireland
Is WatchLOI available to view on the Island of Ireland?
Does WatchLOI work in Northern Ireland?
Watching on your TV
Can Apple TVs stream WatchLOI?
Is Google Chromecast supported?
Can I have a party and watch WatchLOI with my friends?
Can I screen WatchLOI in my pub or club?
WatchLOI Payment & Account
Cancellations & Refunds
What if I think I’ve been charged in error?
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
What if I want to cancel my subscription/game purchase?
Do you refund booking fees and charges?
How long does it take to process a refund?
What is a WatchLOI account?
How do I register for a WatchLOI account and pay?
How do I change my password?
What cards can I use to pay? Can I use Direct Debit?
Can I pay in the currency of the country in which I reside?
Is WatchLOI’s payment processing system secure?
Why can't I process my payment?
How can I change my payment details?
See all 7 articles
Help Desk Software