Watch LOI

General 8

• What is WatchLOI?
• How do I use WatchLOI?
• Is there a WatchLOI app that I need to download?
• What is MY WATCHLOI?
• What countries can I stream WatchLOI in?

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Getting Started 6

• How do I access my subscription / game?
• Forgotten your password?
• What can I buy?
• How much does WatchLOI cost?
• I live on the Island of Ireland - can I watch the games whilst on holidays abroad?

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Content 5

• Which events will be streamed?
• What live content do I get to watch?
• Why is there no listing for a game I want to watch?
• What countries are games available in?
• Which games are available on WatchLOI on The Island of Ireland (Northern Ireland and The Republic of Ireland)

Tips & Common Problems 13

• Do I have to watch live or can I watch later?
• How many times can I watch a game? How long do I have to watch it?
• Can I download a game?
• I am struggling to scrub back and forth
• Can I have more than one computer/device logged in to WatchLOI at one time?

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Apple Mac 2

• What Mac computers are supported?
• What are the Minimum Mac Requirements?

Mobile Devices 4

• What iOS (Apple) Mobile Devices are supported?
• What Android devices are supported by WatchLOI?
• Video will not play on an Android device
• Video will not play on an Android (4.1 or earlier) device

Using 3G/4G to access content on WatchLOI 1

• Does the WatchLOI stream work on GPRS, 3G, 4G, LTE and other mobile networks?

Watching on the Island of Ireland 2

• Is WatchLOI available to view on the Island of Ireland?
• Does WatchLOI work in Northern Ireland?

Watching on your TV 2

• Can Apple TVs stream WatchLOI?
• Is Google Chromecast supported?

Group Screenings 2

• Can I have a party and watch WatchLOI with my friends?
• Can I screen WatchLOI in my pub or club?

Cancellations & Refunds 5

• What if I think I’ve been charged in error?
• If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
• What if I want to cancel my subscription/game purchase?
• Do you refund booking fees and charges?
• How long does it take to process a refund?

Account 3

• What is a WatchLOI account?
• How do I register for a WatchLOI account and pay?
• How do I change my password?

Payment 7

• What cards can I use to pay? Can I use Direct Debit?
• Can I pay in the currency of the country in which I reside?
• Is WatchLOI’s payment processing system secure?
• Why can't I process my payment?
• How can I change my payment details?

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