Cancellations & Refunds

Is my subscription a once-off payment or does it auto-renew?
A WatchLOI Kick Off Pass subscription is a once-off payment. There is no auto-renew feature in place for this subscription. Your pass will simply cancel a...
Wed, 10 Mar, 2021 at 10:33 AM
What if I think I’ve been charged in error?
If you think that you have been charged in error for something, please send us a support ticket or drop us an email on 
Tue, 26 Jan, 2021 at 1:16 PM
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
If the stream isn't working due to broadband issues, you are encountering streaming issues or you have an incompatible device, please contact us thr...
Tue, 26 Jan, 2021 at 1:17 PM
What if I want to cancel my subscription/game purchase?
If you want to cancel your subscription, you can cancel anytime within 14 days of purchase, provided you have not streamed a game within that 14-day window....
Tue, 26 Jan, 2021 at 1:20 PM
Do you refund booking fees and charges?
If you are due a refund, it will include any booking fees or charges levied by WatchLOI. It may not include fees charged by your bank or card issuer fo...
Tue, 21 Jul, 2020 at 8:27 PM
How long does it take to process a refund?
Once a refund is generated it will take between 5 and 10 working days, depending on your bank, for funds to reach your account.  Please note that we are on...
Tue, 26 Jan, 2021 at 1:23 PM